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    Frequently Asked Questions

    
    

    1. Online shopping security. Is it safe shopping online?

    2. Registering

    3. Shipping and Handling

    4. Online Shopping

    5. Gift Services

    6. Returns and Exchanges What is your return policy?

    7. How does the Loyalty Program work?

    8. Contacting Beads Dot My

    
    
    
    

    1. Online shopping security. Is it safe shopping online?

    Yes! Norism Ventures takes pride in our safe and secure shopping environment. In fact, in this day and age, established legal websites on the Internet have become some of the safest places for transactions to take place. The payment gateway we use - Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006.

    
    
    
    

    2. Registering

    
    

    Why do I need to register?

    You will need to register with us if you want to make a purchase. By signing up, you will have also have the option to sign up for our mailing list which includes sale notifications, new arrival updates and discount coupons! *

     

    How do I register?

    Click on the right bar of the page and fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sale notifications, new arrival updates and discount coupons! 

     

    What happens if I forget my password?

    Just click on forgot password and we will email your password to your registered email address.

    
    
    
    

    3. Shipping and Handling

    
    

    What are the shipping guidelines?

    We strive to fulfill and ship all orders within 3 days after payment is received. Orders made on Saturday, Sunday and Public holidays will only be shipped on the next working day. We provide both local and international shipping. *

    
    

    What is the cost for shipping within Malaysia?

          We will provide FREE Poslaju shipping to all orders above RM130 within Peninsular Malaysia and above RM150        for Sabah & Sarawak. Tracking numbers are emailed once posted.

    
    

    What are the international shipping costs and methods?

    Here at Norism Ventures, we ship worldwide. All international orders are shipped using PosLaju. Poslaju is Malaysia's Express Mail Service and delivers within 3 - 5 business days. Signature will also be required. Tracking numbers will be provided by email once shipped.

    
    
    
    

    4. Online Shopping

    
    

    How do I shop on beads.com.my?

    1. If you are not a existing member, create an account at thepoplook.com by clicking "Sign up" on the top right hand corner. Or click here > Sign Up

    2.  Then, add items to you your bag by clicking the "Add to Cart" button on the product page.

    3. This will lead you to your "Your Cart". You have the option of whether to "continue shopping" (bottom left hand corner) or check out by clicking "Next" (bottom right hand corner).

    4.  Check what you have in your shopping bag anytime by clicking the green bag logo (top right hand corner) or click here > Your cart

    5. 5. If you choose to check out, fill in your details and follow the steps, You can choose your preferred payment method.

     

    What is the minimum ?
         The minimum order is RM30 excluding th postage fee.
     
      What are the payment methods?

      Customers can pay directly here on our site, through Paypal or through Ipay88, which accepts:

      • Credit Card

      • Maybank2U

      • CIMB
      • Alliance Online Transfer 

      • AmBank

      • RHB

      • Hong Leong Bank Transfer

      • FPX (HL online, Maybank, Bank Islam, PBeBank, CIMB Clicks)

               All payments are securely processed through Ipay88, a reputable online merchant owned by Mobile88 (an               MSC status company).

       

      How do I use my credit/discount coupon?

      Credit coupon codes or discount coupon codes can be entered during the checkout process. Don't forget to update your cart (click "Update Cart" button) before proceed to checkout page (click "Proceed to checkout" button). The new total cost will be reflected before you confirm the order.

      
      
      
      

      5. Gift Services

      
      

      Can I send someone a gift from www.beads.com.my? What service do you offer?

      Yes. We offer a complimentary handwritten gift card along with a complimentary gift wrap. Please send us your message of not more that 140 characters. The gift recipient will receive a gift receipt that does not reflect price of item. The same return policy applies for gifts. Items may be returned for store credit.

       
       

      6. Returns and Exchanges What is your return policy?

      
      

      Norism Ventures is committed to produce & deliver quality products to your satisfaction. But in any case of dissatisfaction with any item you have purchased, simply mail it back to us with the Original Packing within 14 days upon reception. We will honor for a refund. No question asked!

      1. All returned merchandise must be sent back in its original container/ bag, in a completely unaltered state by registered mail/ courier service.
      2. Beads Dot My is not responsible for postage on returned items.
      3. The following items are not exchangeable/ refundable: VCDs/ DVDs, Books, Magazines, eBook/ eTutorials due to copyright issue.
      4. In the event that you return a large quantity of items for which you have received Mix and Match discount pricing, we reserve the right to recalculate your order total based on the actual items you kept.

      
      
      
      

      7. How does the Loyalty Program work?

      
      

      Our Loyalty Program rewards all shoppers*! Here's how it works:

      1. Reward points are awarded for all payments made via beads.com.my 

      2. For every RM1 spent, you will receive 1 Reward Point

      3. You can convert your Reward Points to Coupon vouchers at any time (1 Reward point = RM0.01).

      4. Simply apply Coupon code to your next order and it will automatically deduct from your order total

       

      To convert your Reward Points to a Coupon Voucher:

      1. Click on My Account on the top right hand corner.
      2. Then, click on "My Loyalty Points" to see a summary of available Reward Points.
      3. Right below the table, you can click on "Convert points to Voucher".
      4. A coupon code will be issued and you can now apply this code to your next purchase at beads.com.my

       

      *Please note that only orders made on Norism Ventures are eligible for the Loyalty Program. All orders processed through email will not receive Reward Points.

      
      
      
      

      8. Contacting Norism Ventures

       

      By Email: msbeads@beads.com.my

      By handphone: 013-3975001

      We are also on Facebook and Instagram